Answers to Frequently Asked Questions.

Yes, we offer Pet Health Plans designed to provide comprehensive preventive care for your pets. These plans typically include routine vaccinations, health check-ups, flea and worm treatments, and other essential services to keep your pet healthy throughout the year. For detailed information on the inclusions, pricing, and benefits, please visit our Health Care Plan page or contact our reception team.

Our practice works with Vetsure, a pet insurance provider known for comprehensive coverage options. Please contact us for more information.

In case of emergencies outside our regular opening hours, we have partnered with Westover Vets in North Walsham to ensure your pet receives prompt care. You can reach them at 01692 403202. For more information about their services and location, please visit their website. https://www.westovervets.co.uk/

Our veterinary services encompass a variety of animals, including:

• Dogs
• Cats
• Rabbits
• Small mammals (such as guinea pigs, hamsters, and ferrets)

If you have a different type of pet, please contact us to discuss how we can assist you.

We commonly recommend products like Bravecto, Bravecto Plus, and Milpro for flea and worm prevention. However, we can supply other products if required. Our veterinary team can provide personalised recommendations during your visit.

Vaccinations are crucial for preventing various diseases in pets. The general guidelines are:

• Kittens: Can be vaccinated starting at 9 weeks of age.
• Puppies: Can be vaccinated starting at 8 weeks of age.

It’s important to follow up with booster vaccinations as recommended to maintain immunity. Please schedule an appointment to discuss a vaccination schedule tailored to your pet’s needs.

The appropriate age for neutering can vary depending on your pet’s species, breed, and health status.

We recommend discussing this with one of our nurses or veterinarians to determine the best time for your specific pet.

Yes, we offer a selection of high-quality pet foods, treats, and toys available for purchase at our reception area. Our team can guide you in choosing products that best suit your pet’s dietary needs and preferences.

Yes, we provide anal gland expression services for pets experiencing discomfort or issues in this area. It’s a common procedure that can help prevent infections and other complications. Please contact us to schedule an appointment if you believe your pet requires this service.

Currently, we do not offer in-house grooming services. However, this is something we may have in the future. In the meantime, we can recommend reputable local groomers to assist with your pet’s grooming needs.

If you encounter an injured wild animal:

• Approach cautiously to avoid causing further stress or injury to the animal or yourself.
• Use gloves or a thick towel to gently place the animal in a secure box with ventilation.

We are happy for you to bring them into the practice but please call us at 01603 955 056 to make us aware you are on your way.

Our team will assess the animal and provide necessary care or guidance on the next steps.

If your pet ingests something potentially harmful call us immediately at 01603 955 056 for prompt advice.

• Keep the packaging or note the substance ingested, as this information is crucial for treatment.
• Observe for any signs of distress, vomiting, or unusual behavior.

If possible, please call us ahead of time to make us aware you are on your way. We will be able to scan them to see if they have been microchipped and hopefully be able to reunite them with their owner. Post onto social media and lost and found pages in case someone knows the animal and owner.

If your pet has fleas, it’s essential to address the problem promptly to prevent discomfort and further infestation.

• Schedule an appointment so we can assess your pet and recommend an effective flea treatment.

Fleas can lay eggs in your pet’s bedding, carpets, and furniture. Use a veterinary-approved household flea spray to treat these areas.

Keep your pet on a regular flea prevention program, such as monthly topical treatments or oral medications, to avoid future issues.

Welcoming a new kitten or puppy is exciting, and we’re here to help. Start with a health check, vaccinations at 8-9 weeks, and parasite prevention. We’ll also advise on microchipping, neutering, nutrition, and socialisation to support your pet’s growth and well-being.

You can make an appointment to discuss any queries you have and to gain advice on which may be the best breed for you.

Our team can offer guidance over the phone to assess the situation and determine the next steps. We can also provide home visits when necessary.

There are several taxi firms who are happy to bring you and your pet to us if they are in a crate or carrier.

ABC: 01603 666333

Goldstar: 01603 700700

Wroxham: 01603 782925

Canary: 01603 720562